FAQ
Welcome to our FAQ page. Below you’ll find answers to common questions about ordering, shipping, returns, and customer support. If you need further assistance, our team is always happy to help.
General Questions
1. Where are your orders shipped from?
Orders are fulfilled through our partnered logistics facilities located across different regions to ensure consistent quality and reliable delivery.
Ordering & Payments
2. How do I place an order?
Simply browse our store, select the item you wish to purchase, add it to your cart, and proceed to checkout. An order confirmation email will be sent once your purchase is complete.
3. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your protection.
4. Can I change or cancel my order?
Changes or cancellations can only be made before an order enters processing. Please contact us as soon as possible after placing your order.
Shipping & Delivery
5. How long does delivery take?
Orders typically require 1–3 business days for processing, followed by 7–14 business days for delivery, depending on the destination and product availability.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and estimated delivery times are shown at checkout.
7. How can I track my order?
Once your order has shipped, a tracking link will be sent to you via email.
Returns & Refunds
8. What is your return policy?
We offer a 30-day return window for unused, unopened, or defective items. Please contact us within 30 days of receiving your order to request a return.
9. When will I receive my refund?
Refunds are processed within 30 business days after returned items are received and inspected.
10. Who covers return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Customer Support
11. How can I contact customer support?
Our support team is available to assist with orders, delivery questions, and general inquiries.
- Email: support@savvascape.com
Thank you for shopping with us. We’re committed to providing a smooth, secure, and reliable shopping experience.