FAQ
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, ordering process, shipping, and support. If you need additional help, our team is always ready to assist you.
General Questions
1. What types of products do you offer?
We offer a wide variety of popular lifestyle, home, and everyday essentials sourced from trusted production partners. Our goal is to provide high-quality, practical items that make life easier.
2. Where are your products shipped from?
Products are shipped from our international fulfillment centers, depending on availability and stock levels. This helps ensure consistent quality and reliable delivery.
Ordering & Payments
3. How do I place an order?
Simply browse our store, choose the item you love, add it to your cart, and proceed through checkout. You will receive an order confirmation email once your purchase is complete.
4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment options. All payments are encrypted for your safety.
5. Can I make changes to my order?
If you need to update or modify your order, please contact us as soon as possible. We can only make changes before your order has been processed or shipped.
Shipping & Delivery
6. How long does shipping take?
Our standard delivery time is 7–14 business days, depending on your location and the product ordered. Estimated delivery times are also shown on each product page.
7. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and estimated delivery times will appear at checkout.
8. How do I track my order?
Once your order has shipped, you will receive a tracking number and link so you can follow your package’s journey.
Returns & Refunds
9. What is your return policy?
We offer a 30-day return policy for unused, unopened, or defective items. If you're not satisfied, please contact us within 30 days of receiving your order for return instructions.
10. How long do refunds take?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
11. Are return shipping costs covered?
Return shipping is generally the customer’s responsibility unless the item is defective or you received the wrong product.
Product Questions
12. Are your products covered by a warranty?
Many of our items include a standard warranty or satisfaction guarantee. Please check the product page for specific warranty details.
13. Are product details accurate?
Yes — we work closely with our suppliers to ensure product descriptions, sizing, and materials are as accurate as possible. If you have questions about a specific product, feel free to contact us.
14. Do you offer customer support?
Absolutely! Our support team is available to help with product questions, order updates, and general assistance.
Need Further Assistance?
If you have additional questions or need help with your order, feel free to reach out to us:
- Email: support@savvascape.com
Thank you for shopping with us — we’re here to make your experience simple and enjoyable.