Refund policy

At SavvaScape, we want you to be fully satisfied with every purchase. If for any reason you’re not, our Return & Refund Policy ensures a seamless and straightforward experience. Please review the following guidelines to understand our policy.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
  • Returns are only accepted for items purchased directly from SavvaScape. Items purchased from third-party retailers are subject to the retailer’s return policy.

2. Non-Returnable Items

  • Certain items are non-returnable due to hygiene or other restrictions. This includes, but is not limited to, personal care products, food items, and customized orders.
  • Sale items are generally non-returnable unless defective.

3. How to Initiate a Return

  • Step 1: Contact our Customer Care team at support@savvascape.com with your order number and reason for return.
  • Step 2: Once approved, you will receive instructions on how to send your item(s) back to us.
  • Step 3: After we receive and inspect the item(s), we will process your refund.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • If you receive a defective or incorrect item, please contact us, and we will arrange for a free return or exchange.

5. Refunds

  • Refunds will be issued to the original payment method used during purchase.
  • Once the returned item is received and inspected, refunds are typically processed within 5–7 business days.
  • Shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).

6. Exchanges

  • If you wish to exchange an item, please follow the standard return process and place a new order for the desired item. This ensures your replacement item is quickly on its way.

7. Late or Missing Refunds

  • If you haven’t received your refund within 7 business days, please check with your bank or payment provider, as processing times may vary.
  • For further assistance, feel free to contact our Customer Care team.

Need Assistance?

Our Customer Care team is here to help you with any questions regarding returns or refunds. Please don’t hesitate to reach out at support@savvascape.com.